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Build
$90
per user
billed monthly
For salons who want to simplify appointments and payments
- Up to 100 SMS per month included
- No new client fees
- Online and social media booking
- Send automated customer reminders with SMS and email
- Seamless in-salon and online payments with simple fees
- Manage stock levels
Elevate
$120
per user
billed monthly
For salons who want to put their brand first and reduce admin.
- Up to 1050 SMS per month included
- No new client fees
- Send digital consultation forms
- Store client photos and documents
- Targeted SMS campaigns and automated follow-up messages
- Set pricing tiers based on staff skills and seniority
Innovate
Recommended
$150
per user
billed monthly
For salons who want to transform and put the client experience first.
- Up to 1400 SMS per month included
- No new client fees
- Direct phone support
- Reduce admin with automatic consultation forms
- Encourage rebooking with automated reminders
- Create and track staff sales targets and performance
- VIP services for special clients
- Send customers to a personalised booking confirmation page
Elevate
$405
per staff
billed monthly
For salons who want to put their brand first and reduce admin.
- Up to 3,000 SMS per month included
- No new client fees
- Send digital consultation forms
- Store client photos and documents
- Waitlist to manage appointment requestsand cancellations
- Targeted SMS campaigns and automated follow-up messages
- Set pricing tiers based on staff skills and seniority
Innovate
Recommended
$485
per staff
billed monthly
For salons who want to transform and put the client experience first.
- Up to 4,000 SMS per month included
- No new client fees
- No new client fees
- Reduce admin with automatic consultation forms
- Reduce admin with automatic consultation forms
- Reduce admin with automatic consultation forms
- VIP services for special clients
- Send customers to a personalised booking confirmation page
Book a call for a custom quote
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Compare all our features below
Compare plans to find your perfect fit and keep your clients coming back.
Build
Get started
Online appointment calendar
✓
Online booking 24/7 for clients
✓
Minimise gaps between appointments
✓
Add booking buttons to Instagram, Facebook and Messenger
✓
Elevate
Get started
Online appointment calendar
✓
Waitlist to quickly fill cancellations
✓
Timely mobile app for mobile or tablet
✓
Minimise gaps between appointments
✓
Add booking buttons to Instagram, Facebook and Messenger
✓
Innovate
Get started
Online appointment calendar
✓
Waitlist to quickly fill cancellations
✓
Timely mobile app for mobile or tablet
✓
Online booking 24/7 for clients
✓
Minimise gaps between appointments
✓
Add booking buttons to Instagram, Facebook and Messenger
✓
Elevate
Get started
Online appointment calendar
✓
Waitlist to quickly fill cancellations
✓
Timely mobile app for mobile or tablet
✓
Online booking 24/7 for clients
✓
Minimise gaps between appointments
✓
Add booking buttons to Instagram, Facebook and Messenger
✓
Innovate
Get started
Online appointment calendar
✓
Waitlist to quickly fill cancellations
✓
Timely mobile app for mobile or tablet
✓
Online booking 24/7 for clients
✓
Minimise gaps between appointments
✓
Add booking buttons to Instagram, Facebook and Messenger
✓
Transaction fees
In-salon
When a payment is made using Tap to Pay or an in-salon card reader
2.49% + 5¢ per transaction*
Plus cost of terminal (not applicable to Tap to Pay on iPhone)
Billed in NZD
Online
When a payment is made online, like a deposit or cancellation fee
2.90% + 30¢ per transaction
International card fee of 2.90% + 30¢
Billed in NZD
Discuss a custom rate
*If you take over $8,000 in card payments every month, year-round, we can discuss a custom rate on transaction
fees for your in-salon card reader.
Frequently asked questions
This question is more for spas and wellness facilities that book reservations for various high-end spa services. There is a case for deposits, in some situations, but you’ll have to decide whether that’s important for your business or not. If you do require deposits, explain how the process works. Even if you just hold a credit card on file to reserve the time or the booking, that’s something you need to explain to people here.
Mind you, unless you’re a high-end salon that has a lot of cancelation issues, you might not want to charge deposits because it can discourage people from booking a service. It’s not always the case, but it may be something that affects your bookings.
Mind you, unless you’re a high-end salon that has a lot of cancelation issues, you might not want to charge deposits because it can discourage people from booking a service. It’s not always the case, but it may be something that affects your bookings.
Life happens and sometimes people will need to reschedule or cancel their appointments. You shouldn’t have a firm policy in place that discourages this; instead, you’ll want to be open to discussing the options and providing people with convenient choices. You can choose to charge a cancelation fee for last-minute cancelations or prevent people from making future appointments if they cancel too much, but make sure that you allow people plenty of time to reschedule or cancel.
Have an emergency policy in place, too, because sometimes there are things out of people’s control and that shouldn’t be held against them.
Have an emergency policy in place, too, because sometimes there are things out of people’s control and that shouldn’t be held against them.
This is a good question for several reasons. People want to know, most often for spas, what they should wear to ensure they are prepared and comfortable for the service that they are about to receive. Some people may ask this question of salons in the case of needing a button-down shirt instead of something that pulls over the head, but generally, most spas and salons will say “come as you are”. Still, you’ll want to let people know either way.
You don’t have to include a full list of services here, but you should cover how inclusive your salon or spa is by covering the basics and major features. You can also use this space to link to your service pages and allow people to dig deeper and learn more about what you have to offer. It helps increase lead generation and allows you to make it easy for people to find answers. Sure, they could just go to your services page, but why would they do that when the answers are (or should be) right here?
You can go further to break this question down into different services, such as what’s included with a spa day, or what’s included with a shampoo and color treatment.
You can go further to break this question down into different services, such as what’s included with a spa day, or what’s included with a shampoo and color treatment.
Spas and salons are supposed to be relaxing places. Not to mention that if you’re having any kind of hair or body treatment, being on the phone is going to hinder the process. You might think that banning cell phones is an inconvenience to your clients, but it’s a way to increase the relaxation and stress-free nature of your business. You don’t have to ban cell phones or advise people to leave them off, but if you do, make sure that you explain it here and list the rules for using phones in your business.
There’s nothing more bothersome than trying to enjoy waiting for a perm to set or getting a nice massage only to hear phones ringing and message notifications buzzing left and right—it’s not creating the calm most salons and spas ultimately seek. It’s less about yes or no, though, and more about having a policy that’s clear and readily available to your audience.
There’s nothing more bothersome than trying to enjoy waiting for a perm to set or getting a nice massage only to hear phones ringing and message notifications buzzing left and right—it’s not creating the calm most salons and spas ultimately seek. It’s less about yes or no, though, and more about having a policy that’s clear and readily available to your audience.
People like deals and specials. They also like getting gift certificates for the people that they love. Salon and spa services are great gifts but they’re not always “affordable” for everyone. That’s why it can also help to offer specials and give people different incentive options. You can link to your specials page or to the section where they can buy gift cards or gift certificates, too. Mostly, though, you’ll want to explain all of the aspects of gifting and discounts that your business offers, including VIP programs and memberships that could come with special perks and savings.
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